Customers can use the FirstMile Tracking link for the latest package updates.
Packages can be tracked via the respective carrier websites or through the FirstMile Tracking platform.
Carriers are chosen based on various factors including package size, destination, and cost-effectiveness to ensure timely and safe delivery.
Yes, you can specify your preferred carriers, and we will do our best to accommodate these choices.
Once your account is submitted, we'll reach out to inform you. We might also request additional details or have you sign specific forms. After gathering payment methods and a test label, an Account Manager will provide training before you commence services.
Account setup usually takes between 10-20 business days.
Our support team is available from 8:30 AM to 5:30 PM MST, Monday to Friday. After-hours contacts are also available.
Support can be reached via phone or email during standard operating hours.
Claims are generally processed and settled within a 30-daytimeframe.
Claims can be submitted through our Claims Portal. Please provide both the wholesale invoice and consignee documentation.
Pickups can be made from any location you specify, whether it's a business, warehouse, or other establishment.
Pickups are typically scheduled in the afternoon within a specified 2-hour window along the route.
Kindly contact our account manager team or main dispatch line for cancellations.
Regularly scheduled pickups don't require a request. For on-demand pickups, contact our account manager, ideally 24 hours in advance.
Our standard terms are Net 5, but special approval can be requested for different terms.
Weekly invoices are provided in both CSV and PDF formats. We only bill for shipments once they've been physically scanned.
We offer multiple payment methods including credit/debit cards and ACH transactions through our secure portal.
When a package is on it's way it is very difficult to change the direction from its intended destination. If by some reason a package goes missing, is damaged or found itself in the outer abyss it is always a good idea to make sure you are covered.
Insurance or replacement coverage can be an extra cost so you’ll have to factor that into your profit margins, but insuring your shipments can provide extra peace of mind for both you and your customers.
Firstmile offers coverage on all mail class packages and that is typically included in the overall shipping cost. Up to $50 coverage for every package under 1 lb and up to $100 for every package heavier then 1 lb. If for some reason your packages need additional coverage we would encourage you to reach out to our team to help add that additional protection.
If you are tracking a package with FirstMile, DHL, USPS and other carriers and the latest tracking event says "En Route to ........." that means there was an electronic notification given to the carrier distribution center that the label has been printed and the package is on it's way. If the package does not arrive and there is no tracking event following "En route" that would signals to us that the label was printed but the package has not yet arrived at the distribution center.
Some of the reasons a package does not arrive at a distribution center are as follows:
The Dimensional weight is calculated by multiplying the length, width, and height of a package, using the longest point on each side to get the cubic size.
Then, divide the cubic size of the package in inches by the dimensional divisor to calculate the dimensional weight.
Key data point you need to know to calculate dimensional weight:
FirstMile is an eCommerce shipping carrier that delivers on behalf of retailers and fulfillment partners. FirstMile utilizes local, regional, national and International carrier networks to help deliver packages all over the world in a timely manner at a competitive price. FirstMile simplifies shipping by taking multiple carrier options and consolidating them into one carrier network, one invoice, one customer support, one claims department, and one pickup.