FirstMile FAQs

From carriers, international, usps, pick ups, optimized domestic deliveries to precise tracking and cost-saving analytics, this FAQ page answers everything you need to know about how Xparcel streamlines logistics, boosts your margins, and keeps your customers satisfied.

Question Categories

Looking for a Question?

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Showing

Showing

Results

International

Can FirstMile handle only my international shipments, simplifying what’s usually a complex process?

delivery

What happens if a package is delivered to the wrong address—or marked “delivered” but the recipient didn’t get it?

delivery

Do you offer day-definite delivery options?

Shipping

Is dimensional weight factored into pricing?

Pickups

What happens to packages after pickup from our warehouse?

Carriers

Is there a delay between pickup and induction into the carrier network?

Pickups

Does FirstMile scan packages at pickup, and do they need to be pre-sorted?

Pickups

We have a small alley leading to our dock—will your truck fit?

delivery

Does your service include pickup, and is it handled by FirstMile drivers or a third party?

integrations

integrations

Are you integrated with common platforms like Shopify, InkTavo, and Magento—and how will FirstMile’s shipping method plug into my Shopify storefront?

Carriers

How do your prices compare with other carriers?

returns

returns

Do you offer return-shipping labels and processing?

delivery

delivery

Are there any guarantees or service-level agreements (SLAs) regarding delivery times?

Billing

Are there any additional or hidden fees (surcharges, fuel, etc.) associated with your shipping options?

General

How does tracking integrate with the marketplace?

usps

Do you use USPS, or is your service outside USPS? Who does the actual delivery?

Xparcel

Xparcel

What is this Xparcel you mention on your website? How does Xparcel work?

Shipping

Why do I have slow or inconsistent delivery times when using our Economy shipping services?

Tracking

What time zone is used for the timestamps on the FirstMile tracking page?

Tracking

How exactly is the “Transit” column in FirstMile’s visual reporting calculated?

Shipping

Looking to make a software change and want to know which platforms we recommend or one that most of our customers use?

International

When can I expect to be billed for the duties and taxes if I ship an international package using a DDP service?

International

What Is DDP (Delivered Duty Paid) vs. DDU (Delivered Duty Unpaid) in International Shipping?

Shipping

What Is Parcel Induction and Why Does It Matter in eCommerce Logistics?

Shipping

What Is Multi-Carrier Shipping, and Why Is It Better Than a Single-Carrier Strategy?

Shipping

What Are Peak Season Surcharges, and How Do They Impact Shipping Costs?

Carriers

What Is a Carrier Invoice Audit, and Why Is It Important?

Shipping

How Do Shipping Carriers Handle Shipments to Military Bases (APO/FPO/DPO)?

Shipping

How Does Delivery Area Surcharge (DAS) Affect Shipping Costs?

usps

What Are USPS Ground Advantage Rates and How Do They Compare to Other Services?

Shipping

What Is Freight Consolidation and How Does It Reduce Shipping Costs?

Shipping

What Is Hybrid Shipping and How Does It Work?

Shipping

What Is a Workshare Partner in Shipping?

Carriers

How Do Shipping Carriers Calculate Fuel Surcharges?

usps

How Does USPS Zone Pricing Work?

General

What Is Last-Mile Delivery?

Shipping

What Are Accessorial Fees in Shipping?

Shipping

What Is a Hybrid Shipping Model?

Shipping

What Is DIM (Dimensional Weight) Pricing, and How Does It Impact Shipping Costs?

Shipping

What Is Zone Skipping, and How Does It Save on Shipping Costs?

Shipping

What Is Linehaul in Shipping?

Carriers

How Do Carrier Discounts Work?

Tracking

What tracking link do my customers use to track a package?

Tracking

How do I track a package?

Shipping

How do you determine which carriers to use?

Shipping

Can I pick which carriers I ship with?

General

What does the onboarding process look like?

General

How long does it take to get set up with a new account?

General

What are the hours for support?

General

How do I contact support?

Claims

How long does it take for a claim to be resolved?

Claims

How do I file a claim?

Pickups

Where can pickups be made?

Pickups

When are pickups scheduled?

Pickups

How do I cancel a pickup?

Pickups

How do I schedule a pickup?

Billing

What are the payment terms?

Billing

When am I billed?

Billing

How am I billed for services?

Lost

If my item gets lost or stolen is it covered?

Tracking

What does it mean when my tracking says "En Route"?

Shipping

How do I calculate dimensional weight?

General

Who is FirstMile?