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delivery
Our Claims team will assist with lost or misdelivered packages across all delivery networks. Claims are handled directly by FirstMile, not passed off to partners, and you can file and track them via our portal.
While Xparcel tiers target 1–3, 2–5, or 3–8 day windows, day-definite delivery isn’t guaranteed. We do offer highly consistent performance, especially when paired with our dynamic ZIP-level rules.
Pickup is handled by FirstMile or our logistics fleet partners. It’s always one pickup—regardless of how many final delivery networks are used. That’s part of our "one label, one pickup, one invoice" promise.
FirstMile’s service tiers—Xparcel Ground (3–8 days), Expedited (2–5), and Priority (1–3)—are designed around expected delivery windows. While we don’t offer hard SLAs, our data-backed routing delivers a high degree of reliability and consistency across all tiers.