Why do I have slow or inconsistent delivery times when using our Economy shipping services?

While FirstMile’s Xparcel Ground service is cost-effective, it sometimes involves multiple handoffs between carriers, which can cause tracking delays or delivery variability.For a better customer experience, consider switching more volume to FirstMile Expedited for faster, more consistent transit times which is still more affordable than major carriers’ standard rates.You could also set clearer expectations on delivery times at checkout. For example 5–10 business days with Economy Shipping, and if Ground/Economy consistently causes issues, consider offering it only as a free shipping option and default to Expedited for standard orders.