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Pickups
After pickup, packages are scanned, weighed, and sorted at a FirstMile facility using advanced sortation equipment. They are then inducted into the best-fit delivery network based on service level and ZIP code.
Yes, packages are scanned during sortation at our facility—not necessarily at pickup. No pre-sorting is required—our system and staff handle it for you.
Our operations team will assess your pickup location during onboarding to ensure the right vehicle is assigned. In cases where access is limited, we can accommodate with smaller vehicles.
Pickups can be arranged from your warehouse, fulfillment center, or designated shipping location.
We aim to schedule pickups in the afternoon during a set 2-hour window based on your route.
Reach out to the Account Manager Team or the main dispatch line as soon as possible.
- If you are on a regular schedule, you do not need to request a pickup.
- If you are on-demand, contact your Account Manager at least 24 hours in advance to schedule a pickup.