1.svg){kind=logo}
Comprehensive Package Claims Protection for Your Shipments
Designed to ensure peace of mind, our claims service covers lost or damaged shipments.
Protect Your Package ClaimsKey Benefits Using
FirstMile Claims
Ultimate Protection for Your Shipments and Peace of Mind
Dealing with lost or damaged shipments can be a major headache, impacting your bottom line and customer satisfaction. FirstMile’s comprehensive claims process solves this problem by covering lost or damaged shipments, offering reimbursement for goods and transportation. This value-added service ensures your business stays protected and your customers remain happy, minimizing disruptions and enhancing your overall shipping experience.
Get Protection on Your Claims-p-1080.avif)
I was experiencing sleepless nights waiting for my package, when it finally arrived it was like Christmas. Fast shipping even with the weather delays. Thank you.
Unique and Generous Package Protection
FirstMile’s Claims is unmatched in the industry, providing generous coverage that many other carriers do not offer. Our approach is designed to be convenient and beneficial for our clients, offering peace of mind and financial protection without the delays and limitations often associated with carrier-based claims.
Get Peace of Mind with Your Claims-p-1080.avif)
I was experiencing sleepless nights waiting for my package, when it finally arrived it was like Christmas. Fast shipping even with the weather delays. Thank you.
Learn About Domestic Shipping
What is FirstMile Claims?
FirstMile Claims provides added package protection, reimbursing the cost of goods and transportation for any lost or damaged shipments. This means in the event of an eligible lost or damaged package, you will be compensated for the value of your goods and shipping costs. Unlike other shipping services, FirstMile handles claims internally, ensuring a fast and efficient resolution without relying on external claims processors.
Get Protection on Your Claims-p-1080.avif)
I was experiencing sleepless nights waiting for my package, when it finally arrived it was like Christmas. Fast shipping even with the weather delays. Thank you.
FirstMile Integrates With
All the Big Platforms
.avif)
Ready to Transform Your eCommerce Shipping?
Reduce costs and improve delivery performance with a more flexible, scalable shipping strategy.
Visibility
Options
Frequently Asked Questions
FirstMile’s claims service covers lost or damaged packages, reimbursing you for both the value of the goods and the cost of shipping. This applies across all delivery partners, offering peace of mind regardless of which network handled the shipment.
Claims are submitted through the FirstMile customer portal. You’ll need basic shipment info and confirmation that the package had at least one physical scan. Once submitted, our team reviews and processes the claim promptly.
Domestic packages can be claimed after 7 days without a physical scan and no later than 75 days from the ship date. International claims require 45 days from the first scan and follow the same 75-day deadline.
Most shipments include standard liability coverage: $50 for under 1 lb, $100 for over 1 lb. Additional coverage can be added in advance. Approved claims are reimbursed via credit memo applied to your invoice.
Unlike most carriers, FirstMile handles claims directly—no third-party delays or approvals. Our process is fast, fair, and designed to protect your brand and customer satisfaction when issues occur.
.svg)