General

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General
What does the onboarding process look like?

Once your account is submitted, we'll reach out to inform you. We might also request additional details or have you sign specific forms. After gathering payment methods and a test label, an Account Manager will provide training before you commence services.

General
How long does it take to get set up with a new account?

Account setup usually takes between 10-20 business days.

General
What are the hours for support?

Our support team is available from 8:30 AM to 5:30 PM MST, Monday to Friday. After-hours contacts are also available.

General
How do I contact support?

Support can be reached via phone or email during standard operating hours.

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Who is FirstMile?

FirstMile is an eCommerce shipping carrier that delivers on behalf of retailers and fulfillment partners. FirstMile utilizes local, regional, national and International carrier networks to help deliver packages all over the world in a timely manner at a competitive price. FirstMile simplifies shipping by taking multiple carrier options and consolidating them into one carrier network, one invoice, one customer support, one claims department, and one pickup.