Are there any guarantees or service-level agreements (SLAs) regarding delivery times?

June 3, 2025

FirstMile’s service tiers—Xparcel Ground (3–8 days), Expedited (2–5), and Priority (1–3)—are designed around expected delivery windows. While we don’t offer hard SLAs, our data-backed routing delivers a high degree of reliability and consistency across all tiers.

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